TERMS AND CONDITIONS

At Maziee Grazing we pride ourselves on keeping our clients informed regarding our services from start to end. This is why we have made our Term and Conditions available on our website to outline any frequently asked questions and to avoid any disappointment.

By placing an order with Maziee Grazing you agree to be bound by our Terms and Conditions set out below.

HOW DO I PLACE AN ORDER?

To make an order, please select from our menu on our website located at www.maziee.com.au.

All orders must be placed at least three (3) days before the delivery date, unless otherwise agreed. If custom order you will need to contact us directly.

Please note that all products selected are subject to availability. If any product is unavailable, then we will provide you with a replacement item of equal quality and value.

HOW ARE GRAZING TABLES PRICED?

For grazing tables, prices will be calculated per person attending the event. Our minimum order is $400.00.

If you wish to have a custom themed grazing table, then a styling fee of $100.00 will be applied to your order. Our themed grazing tables include props, rustic boxes backdrop, vases, platters and artificial flowers. Leave it up to Maziee Grazing set tables on our website includes all styling fee and props.

If you would like to hire any additional props then these are available for selection on our website at www.maziee.com.au under menu for hire tab.

WHAT ARE YOUR PAYMENT TERMS?

Once your order has been placed online, we will contact you regarding your order. If custom we will forward you an order form and invoice to your nominated email address as soon as possible confirming all items selected and the amounts payable by you.

To secure your order any custom grazing station, we will require that you sign, date and return your order form together with payment of a 50% deposit upfront.

The balance must be paid in full seven (7) days before the delivery date.

Please note that all prices, including those on our menu and grazing tables, are excluding GST.

Ensure that BSB & ACCOUNT number is provided for EFT payments and a 3% surcharge will be charged for credit card payments.

DO YOU OFFER EQUIPMENT HIRE?

Yes, we offer equipment hire, including but not limited to backdrops, vases, platters, rustic boxes and artificial flowers, to decorate your themed parties. The equipment we have available to hire is listed on our website at www.maziee.com.au.

DO YOU REQUIRE A SECURITY BOND?

Yes, if wish to hire our equipment then we will require that you pay a $150.00 security bond to be held by us pending collection of our equipment. This will be used to cover any replacement costs incurred by us as a result of misplaced or damaged equipment.

WHEN WILL MY SECURITY BOND BE REFUNDED?

Your security bond will be fully refunded to your nominated account within seven (7) days of our equipment being collected in the condition and on the date required.

Please ensure your account details are provided correctly when completing your order form as you will be responsible for any bank fees incurred as a result of incorrect payment details being provided to us.

WHAT ABOUT DELIVERY AND SET-UP?

Our delivery hours for food boxes are between 10.00am-2.00pm on the nominated delivery date. (please note 3 days notice is required)

For grazing tables, please allow one – two hours depending the size of grazing station for us to set-up on the date of your event. We will contract you prior to your event to confirm a suitable time to commence setting up your grazing table.

Please ensure that there is suitable parking for the duration of the grazing table set-up.

WHAT ARE YOUR QUALIFICATIONS?

Our chefs are fully qualified and trained in food handling and we hold all necessary food handling certificates and registrations.

We pride ourselves on providing our products to the highest quality and ensure that our staff and kitchen are fully compliant with all food, health, hygiene and safety laws and regulations.

We also hold all necessary insurances.

IS YOUR FOOD NUT AND ALLERGEN FREE?

Please be aware that our products may contain traces of nuts and our food is not prepared in an allergen-free environment. Grazing tables are not suitable for any guest who has serious food allergies and they should supply their own allergen free food as we cannot ensure there has been no cross contamination.

It is also your responsibility to notify us of any specific dietary requirements. If you do have such requirements then please fill out our dietary and allergies form and provide this to us upon booking. We will make every reasonable effort to label any foods that meet your dietary requirements as necessary.

To the fullest extent permitted by law, we are not responsible for any loss, damage or injury that may occur either directly or indirectly as a result of an adverse reaction to consuming any of our food.

HOW LONG DOES YOUR FOOD KEEP FOR?

Please ensure that you follow our directions in relation to the consumption of our food.

It is very important that all food must be consumed within two (2) hours of delivery, after which it may spoil and will need to be thrown out to avoid contamination from bacteria that may cause harm.

You should also ensure that all food is kept in an environment that is out of direct sunlight and below 25 degrees. Otherwise, your food must be re-frigerated.

To the fullest extent permitted by law, we are not responsible for any loss, damage or injury that may occur either directly or indirectly as a result of an adverse reaction to consuming any of our food where you have not followed our directions.

WHEN DO YOU REQUIRE EQUIPMENT TO BE COLLECTED?

We require that all platters and equipment provided to you be washed, cleaned and ready for collection by us by 5:00pm  the next day following your event.

We will contact you to arrange a suitable time to collect our platters and equipment supplied.

Please note that a surcharge of $50 per day will apply if our platters and equipment are not available for collection on the date and time agreed.

AM I RESPONSIBLE FOR ANY LOST OR DAMAGED EQUIPMENT?

While we understand accidents happen, you are responsible for our platters and equipment supplied to you for your event from the time such items are delivered and until collection by us.

This means you are liable for all replacement costs incurred by us for any equipment that is misplaced or damaged during your event.

We will deduct any costs incurred by us for replacing misplaced or damaged platters and/or equipment from the security bond held on your behalf. If the replacement costs exceed the security bond held then we will require that you pay us the difference within seven (7) days of being requested to do so.

DO YOU HAVE A CANCELLATION/REFUND POLICY?

While we understand that your circumstances may change, once your booking for a grazing table has been made and your deposit paid then we are required to decline any other enquiries made for a grazing table on the date of your event. We also purchase the ingredients for your grazing table shortly before your event to ensure they are fresh.

Therefore, in the unlikely event that you do cancel your grazing table for circumstances beyond our control, our cancellation policy is as follows:

• If your booking is cancelled more than three (3) months before your event, then you will receive a full refund less a $150.00 administration fee.
• If your booking is cancelled more than seven (7) days but less than three (3) months before your event, then your 50% deposit will be forfeited unless we can secure another booking on the same event date. If we are able to secure another booking on that same date then your deposit will be refunded less a $150.00 administration fee.

Alternatively, we are happy to apply your deposit (less a $150.00 administration fee) and transfer your grazing table booking to another date (subject to availability).

• If your booking is cancelled less than seven (7) days before your event, then you will be required to pay the full amount of your booking.

Our cancellation policy in respect of platter boxes is as follows:

• If your booking is cancelled more than seven (7) days before your delivery date, then you will receive a full refund less a $150.00 administration fee.
• If your booking is cancelled less than seven (5) days before your event, then you will be required to pay the full amount of your booking.

[Important notice:

We have temporarily reviewed our cancellation/refund policy during the COVID-19 pandemic.

Until further notice, we will transfer any deposits paid for grazing table bookings to a new date (subject to availability) without any further charge to you provided that your grazing table booking is cancelled more than seven (7) days before the event date as a result of the restrictions impacting the State of Victoria due to the COVID-19 pandemic.

However, our normal cancellation/refund policy continues to apply in respect of any grazing table bookings cancelled less than seven (7) days before the event date and in respect of platter boxes.]

ARE THESE TERMS SUBJECT TO CHANGE?

Yes, these our terms and conditions may be subject to change without notice.